Frequently Asked Questions

You do not need to create an account or navigate a complicated checkout cart to buy from us. We like to keep things personal and simple. We want to make sure you know exactly what you are getting, so we handle every order directly.

You can order your gold in two easy ways:

Ordering through WhatsApp

1. Send a screenshot: If you see a piece you love on our posts or stories, just take a screenshot and send it to our WhatsApp number.

2. Get all the details: We will reply with the exact weight, the price, and any other details you need. If you want a close-up video to see how it looks in the light, just ask.

3. Confirm your order: Once you are sure it is the perfect piece for you, we will guide you through our secure payment options.

4. Safe delivery: Send us your delivery address and proof of payment, and we will carefully pack your gold and arrange for it to be delivered straight to your door.

Ordering through Facebook Live

1. Join the live: Make sure you are following our Facebook page so you can tune in to our live sessions. It is a great way to hang out with us and see our newest pieces worn on camera.

2. Comment "Mine": When we show a piece you want, be the first to comment "Mine" along with the item details.

3. Message us: Right after the live finishes, send us a private message with a screenshot of the items you claimed.

4. Finalize the details: We will calculate your total, arrange your preferred payment method, and schedule your delivery.

Our website is designed purely as a digital display window to showcase our beautiful collections, so we do not process any payments directly on the site. Once you find a piece you love, just message us on WhatsApp or Facebook. We prefer to handle your order personally and will arrange a secure payment with you directly, ensuring everything goes smoothly.

Our pieces can sell out quickly, but do not worry. If the item you fell in love with is no longer in stock, just send us a message with a screenshot. We can check if we are restocking it soon, help you find a beautiful alternative, or even talk about having a custom piece made just for you.

We make sure every piece of MyKabayan jewelry feels like a special gift, even if it is just for yourself. We personally pack your order in our signature box so it is beautiful, secure, and completely ready to be handed to someone you love.

Yes, absolutely! Since we handle your orders personally through our chat, just let us know what you want the message to say when you confirm your piece. We will write it out for you, place it in a nice envelope, and include it right inside the package so it is ready for gifting.

While we cannot lock in a specific hour right when you order, there is no need to worry. We use trusted couriers to keep your gold safe, and they will always contact you before they arrive. You can easily coordinate with the driver directly to find a time that fits your schedule.

Absolutely. If you prefer to talk things through before making a decision, just give us a call. We are always happy to answer your questions, help you choose the right piece, and process your order right over the phone. We will send all your receipt and delivery details straight to your WhatsApp or email afterward